Policy
Refunds are service credit. Never cash.
If we could send money back out, we would be operating a money-transmission business — and money transmitters are required to identify their customers. The entire product you came here for, no account and no KYC, exists because value flows one way: in as a deposit, out as inference.
Prototype notice. Service credit only and no withdrawals are settled product decisions, not placeholders.
What protects you instead of a refund button
Credits never expire. A no-cash policy would be predatory next to an expiry clock, so there is none. A balance you deposit today is spendable in five years, at whatever the credits then buy.
The minimum is $5. Your maximum exposure to us on a first deposit is five dollars. We would rather earn the second deposit than contract for it.
Billing mistakes are corrected in credit, at our expense. If our meter overcharged you, we credit the difference plus the inconvenience — the ledger is double-entry and exportable, so you can catch us. A stream that dies before 50 output tokens is written off automatically without your asking.
Service-credit refunds are real refunds. A duplicate deposit, an accidental double top-up, a provable mistake — write to billing@minirouter.sh and the credits are restored to your key. What we cannot do, for anyone, for any reason, is send value back off the platform.
Sent the wrong thing? The recovery policy, plainly
- You sentUSDC, wrong amountOutcomeCredited anyway — partial payments accumulateTimelineAutomatic
- You sentWrong token, our addressOutcomeReturned or credited at conservative value, minus network feesTimelineDays, on request
- You sentRight asset, wrong chainOutcomeRecoverable only where we control the address on that chainTimelineDays, on request
- You sentTo an address we don’t controlOutcomeGone — no one, including us, can move those fundsTimeline—
The same policy is shown on the deposit screen before you send, with the chain and token named — telling you afterwards is what turns a mistake into an accusation. To start a recovery, use the “I sent it but don’t see it” lookup on the pending screen first: paste the transaction signature and it names what arrived, where, and whether it is the recoverable kind. What we recover, we return as credit; network fees the recovery itself costs are deducted, never padded.
Cards and chargebacks
Card deposits follow the same rule — service credit, no cash back — and the card network’s dispute process exists on top of it whether we like it or not. Be aware that a chargeback on a spent balance is indistinguishable from fraud from our side, and results in suspension of the key it funded. If a card deposit went wrong, email us before disputing; crediting you is cheaper for everyone than arguing with a processor.
That is the whole policy: one-way value, stated before you pay, with the protections listed above doing the work a refund promise would otherwise do. If it is a dealbreaker, better to know now — the fee schedule and constraints live on the pricing page.
Configure now; fund the key while the deposit confirms.